Our Reservation Policy

Important Coronavirus (COVID-19) cancellation policies for individual reservations.

FREE cancellation 5 days before the arrival date for stays until December 15, 2021. Subject to change. Exclusive for online direct bookings. 

 

General Policies

Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel.

No rollaway/extra beds available

Smoke-free property.

Extra-person charges may apply

Check In 2:00 P.M
Check Out 12:00 M.D

Pets are not allowed

Service animals allowed

Children's Policies:
Children older than 12 years or adults are additional person with a surcharge.

Children (3 to 11 years old) pay a reduced rate of $10.45

Stays for up to two children aged 3 years and younger are complimentary when sharing a room with an adult.

Reservation and Cancellation Policies (individual reservations): 

By confirming the reservation process, you authorize the hotel to charge you the total amount of the reservation fee on your credit card as detailed;
•    Cancellations after the date of payment applies a 100% penalty fee.
•    In case of No Show (when the client does not arrive on the scheduled date) there will be a 100% penalization of the amount fee. 


High season From  December 15th to April 30st
•    Free cancellation + 30 days before arrival | Total charge to the card 30 days before arrival

Christmas and New Year's Eve December 22nd - January 02nd
•    Free cancellation + 60 days before arrival | Total charge to the card 60 days before arrival

Holy Week                                     
•    Free cancellation + 60 days before arrival | Total charge to the card 60 days before arrival

Mid Season  June - July - August - November -  December 1st to December 15th
•    Free cancellation + 15 days before arrival | Total charge to the card 15 days before arrival

Low Season  May - September - October
•    Free cancellation + 07 days before arrival | Total charge to the card 07 days before arrival