Privacy Policy

Welcome to hotelarenalkioro.com (the Site). The Site is owned of Arenal Kioro Erre Cuatro SA, a corporation incorporated in La Fortuna, San Carlos, Costa Rica. This Site is operated from our main offices in San José, Costa Rica, and not from any other location. Any translation of this page or any portion of the Site into a language other than English is solely for the convenience of our customers and does not imply, directly or indirectly, that the Site is operated from any other country.

We participate in behavior-based advertising. This means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that it can provide advertising about products and services tailored to your interests on our website or on other websites.

You can make the following choices regarding your personal information:

Promotional Emails:

You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service related communications.

Data Collection:

The types of personal data that we collect include:

• Your first name, last name, email address, phone number and home address;
• Credit card details (type of card, credit card number, name on card, expiration date and security code);
• Guest stay data, including date of arrival and departure, special requests made, observations about your service preferences (including room preferences, facilities or any other services used);
• We collect data through Google Analytics that uses cookies and technologies to collect and analyze data about use of the Services. These services collect data regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://policies.google.com/technologies/partner-sites and opt out by downloading the Google Analytics opt out browser add-on, available at https://tools.google.com/dlpage/gaoptout

Data you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers.

No method of transmission over the Internet or of electronic storage is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of any breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.