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CORONAVIRUS (COVID-19): Health and Security
Your health and security is our priority

Sanitary Measures for a Safe Environment

At Arenal Kioro Suites & Spa your health and safety is our priority, it is for this reason that we have strengthened our cleaning protocols and implemented changes in order to guarantee the safety of our guests and staff, aligned with the protocol for lodging activities in the tourism sector prepared by the Costa Rican Institute of Tourism, the Costa Rican Board of Hotels and hotel entrepreneurs of the private sector.

Some of these new protocols can be seen, such as the use of masks and gloves by the staff where required, and other protocols will be carried out behind the scenes, following all the recommendations of the Costa Rican Ministry of Health.

Since December 1st, 2021, our establishment has adopted the operating mode that corresponds to 100% capacity for those people with 100% complete vaccination scheme against COVID-19 *, this is according to the guidelines required by the Costa Rican Ministry of Health.

Therefore, in order to enter and remain within the establishment, prior verification of the vaccination status is required. This will be done by presenting the suitable proof that shows that the person has their complete COVID-19* vaccination scheme. 

The following groups are exempt from presenting proof of vaccination:

- People under 18 years of age.
- People who have a duly accredited medical condition which exempts them from vaccination and that follows the policies required by the Costa Rican Ministry of Health.

These guidelines may be modified according to what is established by the country's Government, the Ministry of Health and/or the Courts of Justice.

* By complete vaccination scheme it is understood that the second dose must have been applied 14 days before entering the establishment.
 

PROTECTIVE SCREENS FOR THE SAFETY OF OUR CUSTOMERS AND PARTNERS

LIMITED CAPACITY IN COMMON AREAS AND DISTANCE BETWEEN FAMILY GROUPS

SAFETY RECOMMENDED CAPACITY AND DISTANCE BETWEEN TABLES IN OUR RESTAURANTS

CONSTANT CLEANING IN ALL THE AREAS OF THE HOTEL

TEMPERATURE CHECK TO GUETS AND EMPLOYEES AT THE ENTRANCE OF THE HOTEL

STRATEGICALLY LOCATED ANTISEPTIC GEL DISPENSERS AND WASHBASINS