Reservation Policy

Reservation Policy

General Policies

Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel.

No rollaway/extra beds available
Smoke-free property.
Extra-person charges may apply
Check In 2:00 P.M
Check Out 12:00 M.D
Pets are not allowed
Service animals allowed

Children's Policies:

Children older than 12 years or adults are additional person with a surcharge.
Children (3 to 11 years old) pay a reduced rate of $10.45
Stays for up to two children aged 3 years and younger are complimentary when sharing a room with an adult.

Reservation and Cancellation Policies (individual reservations): 

By confirming the reservation process, you authorize the hotel to charge you the total amount of the reservation fee on your credit card as detailed;

  • Cancellations after the date of payment applies a 100% penalty fee.
  • In case of No Show (when the client does not arrive on the scheduled date) there will be a 100% penalization of the amount fee. 



High season From  December 15th to April 30st

  • Free cancellation + 30 days before arrival | Total charge to the card 30 days before arrival


Christmas and New Year's Eve December 22nd - January 02nd

  • Free cancellation + 60 days before arrival | Total charge to the card 60 days before arrival


Holy Week                                     

  • Free cancellation + 60 days before arrival | Total charge to the card 60 days before arrival


Mid Season  June - July - August - November -  December 1st to December 15th

  • Free cancellation + 15 days before arrival | Total charge to the card 15 days before arrival


Low Season  May - September - October

  • Free cancellation + 07 days before arrival | Total charge to the card 07 days before arrival