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Reservation Policy

General Policies

Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel.

No rollaway/extra beds available
Smoke-free property.
Extra-person charges may apply
Check In 2:00 P.M
Check Out 12:00 M.D
Pets are not allowed
Service animals allowed

Children's Policies:

Children older than 12 years or adults are additional person with a surcharge.
Children (3 to 11 years old) pay a reduced rate of $10.45
Stays for up to two children aged 3 years and younger are complimentary when sharing a room with an adult.

Cancellation and Refunds Policy (individual reservations)

Cancellations will be effective from the date of receipt of written notice by fax to number (506) 2479-1700 or email to reservas@hotelarenalkioro.com from our Reservations department and received by our hotel. If you apply a refund, it shall be in accordance with our policies as detailed below:
Cancellations made less than fifteen (15) days prior to the arrival date will incur a 100% charge
Cancellations made between 15-29 days prior to the date of arrival will incur a 50% charge.
Cancellations made thirty (30) or more days prior to the date of arrival will incur a $25 administrative charge.
There are no refunds for high season and holidays (New Years Eve and Holy Week)
There are no refunds for “no shows”.

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