This website uses cookies to improve your browsing experience. By continuing to use this site, you consent to the use of cookies on your device as described in our Cookie Policy.

Reservation Policy

Reservation Policy

General Policies

Here you can find details of our Hotel Policies on items such as Check-In/Check-Out times, Cancellations, Payment, and much more. For additional details, please contact the hotel.

No rollaway/extra beds available
Smoke-free property.
Extra-person charges may apply
Check In 2:00 P.M
Check Out 12:00 M.D
Pets are not allowed
Service animals allowed

Children's Policies:

Children older than 12 years or adults are additional person with a surcharge.
Children (3 to 11 years old) pay a reduced rate of $10.45
Stays for up to two children aged 3 years and younger are complimentary when sharing a room with an adult.

Cancellation and Refunds Policy (individual reservations)

Cancellations will be effective from the date of receipt of written notice by fax to number (506) 2479-1700 or email to reservas@hotelarenalkioro.com from our Reservations department and received by our hotel. If you apply a refund, it shall be in accordance with our policies as detailed below:
Cancellations made less than fifteen (15) days prior to the arrival date will incur a 100% charge
Cancellations made between 15-29 days prior to the date of arrival will incur a 50% charge.
Cancellations made thirty (30) or more days prior to the date of arrival will incur a $25 administrative charge.
There are no refunds for high season and holidays (New Years Eve and Holy Week)
There are no refunds for “no shows”.